We aim to make the ordering process as smooth and straightforward as possible. To purchase any of our products or services, please follow these steps:

• Send us an email describing what you need. If you’re unsure, just tell us what you’re trying to achieve — we’ll help figure out the details.
• We’ll send you a quote. If revisions are needed, we’re happy to accommodate where possible.
• When you’re ready to proceed, please send us a purchase order (PO). Include the quote number on the PO and ensure that the terms, amounts, and currency match those in the quote.

Please note: We do not confirm or process new purchase orders from clients with unpaid invoices.

Contracts

If your organization requires a formal contract, please let us know and send us a draft. Ensure that the contract terms match those in our quote. We kindly ask that contracts be concise and use clear, plain language — ideally, something that doesn’t require legal consultation to interpret.

Public Tendering, Vendor Forms, etc.

We understand that some organizations need extended documentation for public tenders, vendor registration, or internal procurement systems.

While these requirements are often necessary to evaluate offers or process orders, please be aware that our primary focus is on building high-quality instruments and supporting our clients — not on handling excessive or redundant paperwork. Before sending us forms to complete, please check our quote and website, which typically provide all the required information. If something specific is missing, feel free to reach out to us.

If forms cannot be avoided, please fill in as much information as possible before sending them to us. We’ll review and complete them as needed. If pre-filled forms cannot be provided and we are required to fill them ourselves, we require an up-front payment of CHF 350. Any workload exceeding one hour will be charged at an additional CHF 300 per hour.

Payment Terms and Late Fees

Unless otherwise agreed, payment is due by the date specified on the invoice. Payments not received within 15 calendar days after the due date are considered late.

Late payments will incur a fee of 0.5% per started week on the outstanding balance, beginning on the first day after the grace period ends. Once a payment is late, we reserve the right to cancel the order without further notice.